Terms & Conditions

TERMS AND CONDITIONS

Acceptance of the Terms

By accessing, browsing or using our website and services (collectively referred to as "the Platform"), you agree to be bound by these Terms & Conditions ("Agreement"). Please read them carefully before proceeding.

Eligibility Requirements

You must meet the minimum age requirements for online gambling in your jurisdiction. The Platform is available only to individuals who are at least 18 years old (or the legal age of majority as specified under applicable law).

Geographic Restrictions

We do not offer our services or provide access to our site from all geographic locations, including countries where online gaming is restricted or prohibited.

Account Registration Rules

To create an account on the Platform, you must:

1. Provide accurate and complete information during registration.
2. Verify your email address through the link provided in the verification email sent by us.
3. Confirm that you have read, understand and agree to these Terms & Conditions.
4. Comply with all applicable laws and regulations.

One-Account-Per-User Policy

You can only maintain one account on our Platform at any given time. If we detect multiple accounts linked to the same user, we reserve the right to suspend or close those accounts without notice.

Identity Verification and KYC (Know Your Customer)

We may request additional information from you for identity verification purposes as part of our Know Your Customer policy. You agree to provide true and accurate documentation upon request.

Account Accuracy Obligations

You must ensure that your account information remains up-to-date, including any changes in your name, address or other relevant details.

Account Security Responsibilities

1. You are responsible for maintaining the confidentiality of your login credentials.
2. You accept liability for all actions taken through your account.
3. Do not share your password with anyone or use it in a way that might jeopardize our security measures.

Login Credentials and Password Protection

Your login details (username, email address and password) are personal to you. If you need help resetting your password or require any assistance with accessing the Platform, please contact our customer support team.

Restricted Behaviour and Prohibited Activities

We reserve the right to terminate your account if we detect or suspect prohibited activities, including but not limited to:

• Multi-accounting (using multiple accounts simultaneously)
• Collusion with other players
• Manipulation of gameplay for an unfair advantage
• Betting using unauthorized third-party software
• Harassing our staff via phone or email

Bonus and Promotion Rules

1. Offers are subject to specific terms outlined in the promotion details.
2. All bonuses, free spins or any form of promotional offer must be used according to their respective terms & conditions.

Wagering and Gameplay Conditions

When playing with a bonus balance, you accept these wagering requirements:

• The minimum number of rounds played is usually 20-30 times the initial deposit plus the received bonus amount.
• Specific game contributions may vary depending on the casino promotion or offer being utilised.
• Some games contribute less towards the completion of the required amount due to their Return To Player (RTP) rates.

Bonus Abuse Prevention

We will review and close any accounts that exhibit unusual wagering patterns which may suggest an intent to exploit our bonuses for financial gain. Bonus abuse is a serious offense, resulting in account termination without warning or prior notification.

Deposits and Withdrawals

Please refer to the Withdrawal Terms & Conditions, if supported by source material:

• All withdrawals are subject to mandatory verification.
• Some payment options may require a minimum deposit amount before you can withdraw any funds from your account.
• Processing times vary depending on bank holidays, currency fluctuations or due diligence procedures.

Verification Before Withdrawals

All withdrawals must be verified through an identity check. You agree that we might request identification documents and proof of address to prevent money laundering and ensure compliance with regulatory requirements.

Processing and Review Procedures

Our team processes all withdrawal requests manually to verify the legitimacy of transactions in accordance with anti-money laundering regulations, especially for users making multiple transactions below €3,000 during one calendar month. This process may take up to 7 days.

Responsible Gambling Expectations

1. If you feel that your gambling habits are becoming problematic or negatively affecting daily life, please consider reaching out to a responsible gaming resource (e.g., Gamblers Anonymous).
2. We encourage users who wish to suspend their account for an indefinite period ("Cooling-Off Period") and have the option of removing themselves from our marketing materials.

Self-Exclusion and Account Restrictions

You can request permanent self-exclusion from playing on all brands owned by the same Group as PlayZilla, through the Self Exclusion Form, which will take effect immediately. If you're concerned about your gaming habits or want to restrict access to certain games please contact our team.

Game Fairness and RNG Systems

We utilize Random Number Generators (RNGs) that have been certified by independent auditors for their fairness, including those from renowned companies such as iTech Labs.

Technical Interruptions or Voided Gameplay

We may at any time, in accordance with local laws and regulations, close the game if there has been a breach of security or where it is necessary to maintain fair gaming practices. Any open betting period when we suspend or modify games will be declared void without prejudice to this right.

Suspension or Closure of Accounts

Your account may be suspended temporarily for our verification purposes while processing your request, or permanently due to repeated non-compliance with these terms or prohibited activities.

Intellectual Property and Platform Ownership

The contents of the site (including any logos, graphics and trademarks), are owned by us. Use without permission is considered copyright infringement.

Limitation of Liability

To the fullest extent permitted under applicable law, we exclude liability for:

• Consequential losses
• Special or punitive damages

Modification of Terms

We reserve the right to modify these terms at any time without prior notice. Your continued use of our services constitutes your acceptance of such changes.

Contact or Support Guidance

If you need assistance with accessing the Platform, require help resetting a password or have an issue that needs resolving, please contact our customer support team via live chat (available on-site), email, telephone number provided within your account settings.

Applicable Licensing or Regulatory Oversight

PlayZilla operates under the jurisdiction of Curaçao eGaming.